Grip
Grip is a system of products that aims to help smokers quit smoking gradually with the support from their loved ones.
Collaborative project
Role: UX designer
Graphic Designer: Chufan Huang
Product Designers: Echo Cho, Andy Kim
Topic: System design
Duration: May - August 2018
Tool used:
Sketch, Principle, Adobe Illustrator, Adobe After Effects
Scenario
Problem Statement
Quitters easily lose
motivation and determination
Worldwide, 1 billion people smoke.
70% of smokers, about 700 million people, are trying to quit.
But only 7% of quitters actually succeed.
Opportunity
Involve an Intimate supporter
The system involves a supporter who has an intimate relationship with the quitter in supporting the quitter during the quitting process. It improves communication and interactions and helps build trust between the quitter and the supporter.
Smart AI system
The system helps users create and keep on track of the gradual smoking cessation plan. It works as an intelligent supervisor that the quitter can talk to or negotiate with.
Introducing Products and Features
Grip Home
Grip home device aims to help create better communication between the quitter and the supporter.
It is a smart AI product that applies the technology of machine learning and sentiment analysis to learn and analyze users’ communication. It gives valuable and effective feedback to users.
It uses voice interface input and gestures to control.
Grip Home Features and Interactions >
​Sleep Mode
View date and time
During Conversation
Capture key points
Balance of the conversation
2 colors, representing the quitter and the supporter glow to show how balanced the conversation is.
After Conversation
View and save the key points
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Check summarized key points
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Wave left and right to switch between key points
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Wave down to save key points
Grip App
The Grip App shows the quitter’s quitting progress, the daily and full quit plan, and it helps both the quitter and the supporter to make a wiser decision in their daily life.
Grip App Features and Interactions >
Grip Quitter’s App
Onboarding process: make a smoking cessation plan
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Enter personal information and select the role
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Scan QR code on the package
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Confirm the supporter’s account
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Grip Home syncs with the Grip App
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Confirm the Grip Ring with a fingerprint that is mirrored on the app
Home page: performance, negotiation and progress
Negotiate with the system to smoke cigarettes beyond daily plan
Plan page: view and edit daily or full plan
Choose smoking time and number of cigarettes on specific days
Progress page: check detailed data and progress
Graphs showing the progress and tables showing the data
Conversation page: ask for a conversation and view history
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Ask for a conversation with the supporter and the system will schedule a conversation later on the Grip Home
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View completed conversations in the past with the analysis of the conversation, shown through the graphs, and valuable information.
Grip Supporter's App
Home page: information of the quitter and suggestions
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Receive alerts, notifications and suggestions.
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Save the suggestions for future reference.
Grip Supporter’s Ring
The Grip Supporter’s Ring sends alerts and notifications to the supporter and creates instant connection between the quitter and the supporter.
Grip Quitter’s Ring
The Grip Quitter’s Ring records the quitter’s craving and tracks his smoking. It allows the quitter to send SOS message to the supporter.
Grip Ring Features and Interactions >
Grip Quitter’s Ring
Track smoking behavior
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On track: before smoking and during smoking
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Slip: before smoking and during smoking
Send SOS message
Long press the button
Record a craving
Press the button
Final Presentation
Process
User Research
Support from a loved one has a positive influence on their smoking cessation, yet, the misunderstandings between the quitter and his loved one bring bad effects on smoking cessation process.
Joseph Y.
28 years old
"I decided to quit smoking because of my wife. She was such a strong motivation for me, and we got married!"
Kartick P.
27 years old
“I wish my boyfriend would be more understanding and encourages me, rather than nagging and judging me.“ “I don’t know if my boyfriend knows that quitting smoking is something very hard to do.”
Joey M.
30 years old
“I had decided to quit smoking because of my wife, and we got married!“
“I wanted my wife to believe and wait for me with encouragement, even if I fail on quit smoking.“
Alaina H.
44 years old
“My husband had an important role in my success in quitting smoking. I tried stopping many times before I finally succeeded. Don’t let a slip get you down."
“My husband understood and continuously listened to me.”
Bonnie Z.
20 years old
"I prefer to quit smoking by gradually reducing the cigarettes."
"It's just like a habit that cannot be stopped in force, but based on the personal decision ."
Jason L.
29 years old
"My girlfriend wanted me to quit smoking because we planned to have a baby. I tried gradual cessation and I tried vaping instead during the process."
“My girlfriend would help give me distraction when I had a craving. We would walk the dog or do grocery shopping.”
Chang L.
30 years old
"I decided to quit smoking because of the result of my physical exam... I stopped it immediately and feel really happy about the decision."
Positioning Matrix
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Involve a supporter who has an intimate relationship with the quitter in supporting the quitter during the quitting process.
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Use the smart AI system to help users create and keep on track of the gradual smoking cessation plan.
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Build trust between the system and the users, especially between the system and the quitter.
Design Criteria
Intimate
Personal
Informative
Supportive
Persona
Affinity Diagram
User goals and features
After understanding user goals and needs, our team brainstormed the possible features that the system needs.
MUSCOW Chart
Prioritize features
Categorize and prioritize features into MUST HAVE, COULD HAVE or WON’T HAVE
Information Architecture
Organizing information on screens of devices
Grip App
Grip Home
Wireframes
Round1:
visualize IA by wireframing
Paper prototype and user test
Round2:
refine information on screens
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Real-time information on home page
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Focus on the quitter and the supporter and get rid of social connection
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Fewer repetitive information and functions between the home device and the app
Round3 :
finalize information, layout, wording, interactions on screens
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Refine information hierarchy on each screen
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Adjust the way of showing information
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Refine micro-interactions
User Flow
